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NEED HELP?
FREQUENTLY ASKED QUESTIONS
FRĒ GENERAL FAQS
What is FRĒ?
FRĒ pouches are an easy way to enjoy a high impact nicotine. FRĒ is spit-less with zero tobacco. Available in a variety of formulas and nicotine strengths, FRĒ is not only a satisfying nicotine option, can be used anywhere. FRĒ is intended for adult (21+) use only
Who is FRĒ for?
FRĒ is designed for the adult nicotine consumer looking for a simple, easy-to-use, high impact product to fit their nicotine needs.
How do I use FRĒ pouches?
Pouches are designed for oral use. Simply insert one between your inner cheek and gum, and enjoy. Remove once satisfied and responsibly dispose of the pouch.
How long does a FRĒ pouch last?
You can enjoy Frē Pouches for up to one hour, although most users leave a pouch in for up to 30 minutes.
Can I swallow my saliva when using FRĒ?
Frē is intended to be a spit-free product. Frē does not produce excess saliva as you might find with typical smokeless tobacco products. Of course, as with other oral products not intended to be ingested, you should avoid swallowing the pouches.
How many pouches are in a tin?
Every tin of FRĒ contains 20 non-tobacco nicotine pouches. 25% more pouches than other brands on the market.
Does FRĒ need to be refrigerated?
Refrigeration isn't necessary. FRĒ should be stored at normal room temperature and humidity.
Is it possible to consume too much nicotine when using FRĒ?
Yes. This is a product for adults who currently use nicotine. As with any product containing nicotine, you can become sick from taking in too much nicotine at once. We urge you to use one pouch at a time to get familiar with FRĒ and its effects on you. If you feel ill, STOP USING THE PRODUCT. If you experience a serious adverse reaction (such as an unexpected reaction with medications you are taking), CALL YOUR PHYSICIAN OR POISON CONTROL CENTER RIGHT AWAY.
PRODUCT FORMULATION FAQS
What can customers expect from the latest release of FRĒ?
Consumers can expect their pouches to appear fuller. This is due to better dispersion of the granulate within the pouch. The pouches are also softer to the touch due to the granulate spread. FRĒ pouch material tends to be more malleable, comfortable, efficient and a bit fuller in color.
My FRĒ pouch feels different, why is that?
FRĒ’s recently optimized manufacturing process ensures consistency and an overall enhanced product experience. We have continued our commitment to offer consumers products that meet our high-quality standards. The moisture content of FRĒ allows for both the flavor and the active ingredients to release through the pores of the pouch more efficiently.
Why does my FRĒ pouch have a slightly different color than before?
The color of a pouch is based on the combination of multiple ingredients. These ingredients have minor shades of color when moist. The hue is a result of the ingredients, which is normal and not indicative of any product defect. Rest assured that these color changes do not impact the product and are purposely occurring in our pouches.
What variations and strengths will FRĒ continue to offer?
FRĒ is now available in the following variations and strengths:
Wintergreen
Mint
Sweet
Lush
All variations will be available in the following strengths:
9mg, 12mg, 15mg
Do FRĒ nicotine pouches contain xylitol?
Yes, FRĒ nicotine pouches contain a small amount of xylitol, which can be harmful to pets. It is advisable to keep the product out of the reach of pets and dispose of any used product properly.
SHIPPING
How long does shipping usually take?
All of our products are shipped from our facility in Louisville, KY. Shipping in the United States usually takes between 1-5 business days depending on your location and method of shipping (First Class/Priority/Express).
What are your shipping restrictions by state?
To comply with state law, we have restricted sale and shipment of FRĒ products in the following states:
Arkansas
Maine
Massachusetts
Minnesota
New Jersey
Rhode Island
Utah
Vermont
+ these U.S territories
Micronesia
Guam
Puerto Rico
I did not receive my order, what do I do?
We value our customers and want to ensure the best possible experience for everyone who shops on our website. If you did not receive your order or need assistance, please email ua at [email protected]
Do you ship internationally?
Unfortunately we are only able to ship domestically in the United States.
WHOLESALE
How can I carry FRĒ products in my retail location?
If you are interested in purchasing FRĒ for your retail location, please fill out our wholesale application at this link:WHOLESALE
For further information, you can call (502) 774-9207 or email [email protected] and our sales team members will contact you directly.
Our retail location partners are also listed on our FRĒ store locator
AGE VERIFICATION
What is the minimum age to purchase from frepouch.com?
FRĒ Products are not for sale to minors. You must be 21 years or older to purchase from frepouch.com
How will you verify my purchase?
To make a purchase on frepouch.com, visitors are asked to provide their name, date of birth, address, and the last four digits of their social security number during checkout. This information is verified by a third-party (Agechecker.net) and cross-referenced with publicly-available records to confirm the person is of legal age. If a user’s public records fail to match or they do not wish to provide their social security number, they must upload a valid government-issued I.D. for review by a member of the Agechecker.net compliance team. Manual government identification reviews generally take under 1 minute.